About us At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly. If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far. The role As a UX/UI Designer you are passionate about creating user experiences with a real focus on accessibility, usability and cutting-edge UI design. You relish the opportunity to collaborate with your peers and the wider business to understand requirements and create user journeys that maximise customer satisfaction while driving business value. You’ll be an advocate for key features and functionality, delivering robust research and testing making data driven decisions to enhance user journeys, and ensuring UX guidelines and principles are embodied in everything you do. To you, it’s the opportunity to work as part of a successful and established team, where you can make your mark on some exciting large-scale transformational projects while also making continuous improvements to existing functions. Key responsibilities * Collaborate with product managers, engineers, and other stakeholders to translate business requirements into effective design solutions * Work within set UX guidelines and principles to ensure consistency and coherence across all touchpoints of user journeys * Work with the Halfords UI kit and brand guidelines * Use established best practice UX in all design work, providing feedback where appropriate on practicality * Effectively manage workload, keeping stakeholders informed of progress and highlighting any changes to agreed scope and/or timelines * Be the advocate for key features and functions that address the business objectives whilst meeting customer needs * Accurately report working time spent on projects each week * Work with the business to understand performance and impact of UX changes and iterate as appropriate to drive results * For each project, deliver robust user research, concept testing, and usability testing; conduct competitive audits and market research - and convert findings into design decisions * Immerse yourself in insights, competitor analysis, user research and qualitive and quantitative data to inform new ideas and optimisation * Ensure all design works meets group accessibility guidelines Take part and contribute to collaborative team processes, such as sprint dependency planning and weekly design critiques. About you * Bachelors Degree in Human-Computer Interaction or related field * Proven experience as a UX/UI Designer or similar role with a portfolio showcasing previous UX/UI design projects and processes * Proficiency in design tools such as Figma, Adobe Creative Suite, Sketch, or similar * Strong understanding of user-centred design principles and methodologies * Experience working in an agile development environment * Excellent communication and collaboration skills * Ability to prioritise and manage multiple projects in a fast-paced environment * Strong analytical and problem-solving skills with the ability to use data to make design decisions * Be knowledgeable in accessible design and mindful of designing for different audiences * Up-to-date knowledge of industry trends, emerging technologies, and UX/UI design standards Reward & benefits * A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. * Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. * We offer hybrid working with a blend of working in our Support Centre and from home. * You will have access to a wealth of employee discounts across the Halfords suite of products and services. * Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. At Halfords, we operate a hybrid working policy at our Support Centre in Redditch Worcestershire.