Appointment Standards Assessor

We are looking for an organised, observant person to help us assess the standard of our property appointments during a temporary pilot. You will observe or attend a sample of appointments and record clear, factual observations about attendance, punctuality, presentation and the experience of clients and attendees.    Your reports will help us identify service risks early, protect client relationships and make practical improvements. This is a field-based role with home working for route planning and other administrative tasks.    We are a PropTech company that helps property professionals, including estate agents, property managers, social housing providers and landlords, outsource property viewings, inspections and other services. Our appointments are carried out by self-employed Members.  Essential • Strong attention to detail and the ability to record what you observe accurately and impartially. • Good organisation, timekeeping and route-planning skills. • Clear written communication and confidence using a mobile device and online reporting systems. • A professional approach when attending appointments and interacting with others. • At least two years’ experience combining home working with regular field travel. • The ability to travel reliably between appointments across your agreed area. • A suitable home-working set-up that allows you to work professionally and without routine interruptions, together with a reliable internet connection for video calls and online systems. • A valid driving licence and access to a reliable vehicle insured for business use.   Desirable • Experience in quality assurance, customer service, property services or another field-based role. Plan efficient routes and travel between appointments within agreed working hours and budgets.    Attend allocated appointments in person and follow the agreed observation or attendance procedures (in some cases undertaking the appointment, where possible, in the case of non-attendance).    Record scheduled and actual arrival times, whether appointments took place, relevant notifications and whether presentation met our published standards.    Submit prompt, accurate and impartial reports through our approved systems.    Escalate urgent concerns through the appropriate channels.    Share recurring themes and practical improvement ideas with the Member Operations team.    Treat clients, attendees, occupiers and Members with courtesy and professionalism.    Responsibilities may develop during the pilot in line with business needs.  Full-time.  40 hours per week. 2080 hours per year.  This is a full-time role of 40 hours per week. Core hours are 9.00 am to 6.00 pm, Monday to Friday, with a one-hour unpaid lunch break. The role involves travel for at least 80% of the working week. Reasonable flexibility in working hours may be needed to meet appointment schedules and business needs.    Depending on the success of the pilot trial, there may be scope for the role to become permanent or a further trial to commence in 20 27.   The role reports to the Head of Member Operations.     You must be located within one of the following areas:    • Birmingham • Manchester • Sheffield