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We are currently seeking a passionate, energetic, and client-centric Sales &
Service Assistant to join our team in Bond Street on a fixed-term contract until
end of 20
27. Ideally, you’ll bring a flair for delivering exceptional service in
a fast-paced retail environment.
The Role
In this role, our clients experience is key. You’ll play a part in creating
memorable experiences for our clients while contributing to the store’s success
through confident, thoughtful storytelling, animation and surprise. Whether it's
small or large or a mix of commercial and non-commercial moments, you'll think
local and go beyond expectations. With a warm and patient approach, you’ll build
trust and connection through inspiring and showcasing your knowledge of
beautiful product and craftmanship within your Metier. Your insights and
proactive attitude will help shape the store’s commercial direction.
As a collaborative team member, you’ll support new colleagues, take on
meaningful responsibilities and actively engage in daily briefings and
operational tasks. With clients, you’ll foster lasting relationships through
genuine communication, diligent CRM practices, and consistent communication
—building long lasting connections to be able to make valued recommendations to
cherished clients.
Maintaining high standards comes naturally, as you ensure items in the Metier
are handled with the utmost care and the store remains beautifully presented.
You’ll embrace all training with enthusiasm, both for personal growth and to
uplift and inspire those around you. It’s a role where your warmth, curiosity,
and commitment truly make a difference.
About You
You are passionate, genuine and committed to delivering exceptional client
service, supported by prior experience in customer-facing roles. Showing
professionalism, empathy, and composure in challenging situations, while
maintaining adaptability and a collaborative spirit. With a high standard of
personal conduct, you take initiative, contribute actively to team success, and
consistently uphold the values of Hermès. Being reliable and solution oriented,
excited to truly inspire and understand your clients, leading them to discover
and be excited about new objects.
Please note: You must already have the right to work in the UK allowing you to
work full time for the entire duration of employment, as unfortunately we are
unable to offer visa sponsorship for this position.
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