Hybrid (3 days a week onsite) We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Credit Controller at Civica As a Credit Controller, you’ll play a vital role in protecting Civica’s financial health by improving cash flow and reducing the risk. You’ll take full ownership of your customer portfolio while building strong relationships across the organisation. This role offers a great opportunity to develop your credit control expertise while contributing to Civica’s broader transformation journey. Effective written and verbal communication skills, with the ability to negotiate positive outcomes Strong accuracy, attention to detail, and the ability to reconcile customer accounts Ability to prioritise a high-volume workload and resolve problems effectively Confident using finance systems, ERP tools, and Microsoft Office applications Target-driven mindset with good analytical skills and commercial awareness Ability to adapt to changing priorities and build productive relationships across the business Responsibilities: Drive cash collections by actively pursuing overdue invoices in line with established KPIs Ensure customer payments are received within agreed terms to support strong cash flow Manage debt-related enquiries from internal and external stakeholders, ensuring timely and accurate responses Monitor customer accounts, identify risks, and escalate issues where appropriate Maintain accurate collection records, update status codes, and adjust invoice forecast dates Develop strong relationships with internal teams and external stakeholders Prepare and issue monthly customer account statements and process customer credit card transactions securely Support business transformation initiatives and wider efficiency improvements Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Benefits Time Off & Work-Life Balance ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! ✔ Days of Difference – Up to 3 extra days off for volunteering. Financial Well-being & Security ✔ Pension Contributions – 5% employer match to support your future. ✔ Income Protection – Up to 75% salary cover for long-term illness. ✔ Life Assurance – 4x salary tax-free lump sum. ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). Health & Perks ✔ Private Medical Insurance – Fast access to private healthcare. ✔ Health Cash Plan – Claim back physio, therapies & more. ✔ Dental Insurance – Cover for routine & emergency care. ✔ Affinity Groups – Join employee-led communities. ✔ Bounty Bonus – Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodation to participate in our recruitment process, please let us know. We are here to support you.