Work Pattern
Tuesday: 13:00 – 21:00
Wednesday: 13:00 – 21:00
Thursday: 14:00 – 22:00
Friday: 13:00 – 21:00
Saturday: 13:00 – 21:00
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the
workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role
To lead the fill operation, delivering a salesfloor that is ready to trade,
taking operational responsibility for coordinating resource to Serve, Sell and
Fill. and to lead the floor in the absence of the Colleague Manager
Coordinate resource to deliver the operational tasks during the fill operation
and in the absence of the Colleague Manager
Lead the fill operation, coaching colleagues on One Best Way and driving
productivity in readiness for store opening
Allocate resource effectively to deliver a quick payment experience
Enable all daily operational processes to be implemented efficiently across
their area of the store, at the correct times
Coordinate the team to deliver a clean, safe and well-presented store
Play their part in creating a great team atmosphere that is inclusive of
everyone
Role model great Customer Service
Role model the M&S behaviours and Colleague Expectations across the store
Support Colleague Managers by sharing observations of colleagues to help deliver
high performance and recognise great colleagues
Support nearby stores if operationally required
Responsible for being a key holder and answering call outs as required
Responsible for tasks related to the opening and closing of the building,
including receipt of vehicles, temperature controls, logging operational issues
with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready
to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take
Your Marks and apply today.
M&S is ready to push boundaries to lead the industry into a greener, speedier,
more inspiring digital era. That’s why we’re revolutionising how we work and
offering our most exciting opportunities yet. There’s never been a better time
to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our
colleagues, customers and suppliers. Join us and make an immediate impact. We
are committed to an active Inclusion, Diversity and Equal Opportunities Policy,
which starts with our recruitment and selection process and we are happy to talk
smart/flexible working.
Retail: The sweeping innovations we’re rolling out at M&S will define a new era
of retail. And we want you to help us introduce them to our customers. There’s
never been a more exciting time to join M&S!
We’ve embarked on a business transformation and are looking for people who are
thrilled by the challenge of introducing innovative, new experiences to the
retail world – and surprising every single customer with reasons to shop in our
stores and online - day in, day out.
By embracing our digital tools to enhance the customer experience and remaining
adaptable – both to the needs of our customers and our retail business – you’ll
live and breathe our approach to sales and service and will ensure every time is
just as special as the next.
Sign in and build your Career Profile to see your AI match score, strengths, and the exact skills to add for this role.