Opportunity Overview We are looking for an enthusiastic and customer focused assistant to join the Doctoral School Team position. As a Doctoral School Support Assistant, you will be the first point of contact for prospective PGR students. You will respond to enquiries and guide candidates on all aspects of the application process. You will be organised and keen to learn new skills and systems. Having a customer service focused approach, you will bring a positive and motivated energy to our team.. Applicants should be aware that this advert may close early if we receive a high volume of applications. Key Responsibilities Reporting to a Doctoral School Officer the post-holder will provide high quality, customer centric support in relation to PGR operational activity. This will involve delivering and supporting activities across the entire student lifecycle from admissions, attendance monitoring and student support to examinations. There will be a strong drive to create a culture of continuous improvement and you will be expected to proactively identify and participate in the development and embedding of new initiatives designed to improve service or success rates. If you would like more information before you apply or to discuss your personal circumstances then please contact Jessica Smith, Doctoral School Officer Research & Knowledge Exchange at j.a.smith2@salford.ac.uk [l.c.skinkis@salford.ac.uk] About the School or About the Department The University of Salford prides itself on being a civic University with deep roots in its local area, whilst making a major contribution regionally, nationally and internationally, through partnerships and excellence in research, on the global stage. With over 20,000 students and 2,000 colleagues, we are a significant business in our own right and one which is truly proud to be part of Salford and our community. The University strategy for innovation, sets out how we will drive forward our ambitions for research and enterprise and contribute to Salford’s strategic priority of Industry Collaboration. This strategy supports our plans to grow industry engagement and income, enhance the student experience, develop critical mass in areas of world class research, produce real-world impacts, and develop a vibrant community of high-quality researcher and enterprise leaders. We have entered a new and exciting era for research at the University, making investments in our students, staff and research infrastructure to help us achieve our overall aim of producing research that is high-impact and high-profile and that is beneficial to our stakeholder groups. What's in it for you? • Competitive salary - and excellent pension scheme • An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more! • Flexible working - we support a culture of flexible and agile working to help you find the right balance • Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential • Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives • The Perks! • MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts • Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships Job Description [https://iahgme.fa.ocs.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&fldFile=fFileGUID:1EEB4D4827B6B101A01A2BADD8D816D0&fldBrowsingMode=contribution] [https://eur01.safelinks.protection.outlook.com/?url=https://iahgme.fa.ocs.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&fldFile=fFileGUID:05977C05B52CA28D35D6A9DD6660111C&fldBrowsingMode=contribution&data=05|02|J.A.Smith2@salford.ac.uk|ee25925d99c14d9b183a08def3a68c75|65b52940f4b641bd833d3033ecbcf6e1|0|0|639216093829872067|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=gT9FOL1Z2oVBN2Ei9EcHMCGs6WCqB6HNo9uqmi/clDE=&reserved=0] Join us here in Salford and be part of one of the UK’s fastest growing universities. At Salford, you’ll find a career that works for you, with flexible working, great benefits, generous annual leave and continuous professional development. All our people are important to us, and we have services dedicated to your mental and physical wellbeing from an Employee Assistance Programme to discounted gym membership. All of this on either our Peel Park campus or our MediaCity campus, at the heart of a world-renowned digital and media hub. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives. We have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life. And, most importantly, we offer you a rewarding career. A career where everything you do will make a difference – to the students, our local community and the world around you. At the University of Salford you’ll join a place to be inspired, connect and thrive. Find out more about a career that works for you at www.salford.ac.uk/jobs.