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Customer Engagement Manager
SS&C Technologies
London, England, United Kingdom["FULL_TIME"]
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SS&C is a leading provider of mission-critical, AI-powered technology and
services empowering financial services and healthcare organizations to work
smarter, faster, and securely. Founded in 1986, SS&C is headquartered in
Windsor, Connecticut, and has offices worldwide. More than 23,000 financial
services and healthcare organizations, from the world's largest companies to
small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Deal Services Customer Engagement Manager
Locations: London | Hybrid
Get To Know Us:
SS&C Intralinks is a global technology provider of inter-enterprise content
management and collaboration solutions. Its products serve the enterprise
collaboration and strategic transaction markets, enabling the exchange, control,
and management of information between organizations.
Why You Will Love It Here!
• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C
University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our
staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on
Diversity
• Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
The Deal Services Customer Engagement Manager (CEM) is a sales-focused overlay
role responsible for driving adoption and revenue of SS&C Intralinks' Deal
Services offerings.
The CEM partners closely with Field Sales teams to identify opportunities,
influence deal strategy, build relationships with key customer stakeholders, and
position Deal Services throughout the sales cycle.
This is a revenue-generating role. Success is measured by Deal Services revenue
growth, pipeline creation, attach rate, and seller engagement within the
assigned region. Success requires strong relationship-building skills,
commercial acumen, persistence, and the ability to proactively engage both
sellers and customers to uncover opportunities.
About the Team:
The Deal Services team sits within Global Technical Sales and partners closely
with Field Sales to grow adoption of SS&C Intralinks' value-added services.
Customer Engagement Managers work across Sales, Customer Success, Marketing,
Product, and Delivery teams to help identify opportunities, engage customers,
and bring services to market. The team operates in a fast-paced, highly
collaborative environment where initiative, relationship-building, and
commercial thinking are critical to success.
Responsibilities:
• Own the growth and adoption of Deal Services across your assigned region.
• Build strong relationships with Account Executives and Sales Managers to
ensure Deal Services remain top-of-mind throughout the sales cycle.
• Proactively identify opportunities through account planning, pipeline
reviews, territory analysis, and direct seller engagement.
• Partner with sales teams to develop win strategies and position Deal Services
as a differentiator in competitive situations.
• Conduct customer discovery conversations and challenge client assumptions to
uncover additional needs and value opportunities.
• Build direct relationships with bankers, corporate development teams, private
equity professionals, and other deal stakeholders.
• Drive Deal Services pipeline creation, progression, and revenue attainment
against assigned targets.
• Enable and coach field sellers on Deal Services value propositions, objection
handling, and positioning strategies.
• Act as the Deal Services subject matter expert within the region.
• Maintain a high level of activity with both sellers and customers to ensure
opportunities are identified early and advanced effectively.
What You Will Bring:
• Bachelor's degree in Business, Finance, Communications, or a related field.
* 2-5 years of experience in sales, business development or account management,
or sales overlay role.
• Demonstrated ability to influence stakeholders and drive opportunities
through complex sales cycles.
• Proven track record of building relationships and creating engagement across
large sales organizations.
• Comfortable operating in a quota-carrying or revenue-accountable environment.
• Highly proactive, persistent, and motivated by commercial outcomes.
• Experience in financial services, capital markets, SaaS, or B2B technology
preferred
We encourage applications from people of all backgrounds to enable us to bring
diverse perspectives to our thinking and conversation. It's important to us that
we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this
opportunity, please apply directly with us through our Careers page on our
corporate website @ www.ssctech.com/careers [http://www.ssctech.com/careers].
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of
its affiliated companies, the company will not accept unsolicited resumes from
headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not
discriminate against any applicant for employment or employee on the basis of
race, color, religious creed, gender, age, marital status, sexual orientation,
national origin, disability, veteran status or any other classification
protected by applicable discrimination laws.