Workplace Solutions Engineer (greater London area) (Hybrid)

About Kadence As a fast-paced, early-stage, venture capital-backed B2B SaaS company, we’re looking for a Workplace Solutions Engineer in the London area. Kadence is the AI-powered Workplace Operations Platform - one unified system that orchestrates people, space, and time. Leaders get a real-time command center for their two largest costs: people and real estate. Employees get a bottom-up daily guide that helps them navigate every workday. We work with agile, multi-site enterprises across financial services, healthcare, government, manufacturing, professional services, and technology. Hybrid coordination got us into some of the best companies in the world. Those same customers are now pulling us further upmarket - asking us to solve for operations, planning, scenarios, ROI, and portfolio management. We're building the category-defining company for the future of work, and this role sits at the center of how we make that shift real for enterprise customers. Why this role exists As our customers have moved upmarket and our platform has grown from booking into a full operations layer: SpaceOps, WorkOps Pro, VMS, Sense, Kadence Agent, Insights Plus, Move Manager, and Kadence AI. The technical bar for our deployments has changed. IT teams at our largest customers now want to talk about SSO/SCIM architecture, Zscaler exceptions, Intune policies, calendar service accounts, sensor hardware, multi-instance strategies, and compliance frameworks, often on the first call. The Workplace Solutions Engineer is the person who meets them there. You are the deep technical brain the customer experience team leans on when a deployment is complex, an integration is contested, a launch has to land on a specific date, or an enterprise workflow needs to be engineered, not just configured. You partner with CSMs, sales engineers, and directly with our product and engineering leadership to make sure every Kadence implementation lands cleanly and unlocks the outcomes we sold. What you'll do Own the technical implementation across our most complex enterprise deployments. Design and deliver the technical rollout for named enterprise accounts • SSO (Entra ID, Okta, OIDC), SCIM provisioning, calendar integration (Microsoft 365, Google Workspace service accounts), Kadence Agent deployment via Intune/MDM, public-IP configuration for automated check-in, Zscaler/proxy/VPN exceptions, HRIS syncs (Azure AD, Workday feeds), and hardware setup (Neat devices, iPad kiosks, room displays). You are the person who unblocks the deployment when it hits the customer's IT reality. Engineer Kadence for real-world workplace complexity. Configure the platform to model how each customer actually operates - overlapping neighborhoods, priority-based booking, hoteling vs. reverse hoteling vs. assigned seating, contractor vs. staff instances, phased multi-country global rollouts, custom roles, VMS operator workflows, badge printing, and floor plan strategies (Archilogic, bulk upload, phased builds). You translate messy customer requirements into elegant Kadence configurations, and you know when to push back and when to escalate to product. Lead launch planning and go-live orchestration. Own the launch plan for each customer - sequence of events, dependency chain, and cutover playbook. Coordinate calendar integration before floor plan work, SSO before user sync, and welcome-email suppression before bulk imports. Design phased rollouts by site and by region, ambassador-led soft openings, pilot cohort selection, and licensing-pool sizing. Sequence announcement and launch communications with the customer champion (including CPO/CHRO-signed emails where required), manage go-live-day risk in real time, and orchestrate agent deployment, Teams/Slack app rollout, and global announcement send. Nothing slips because you kept every dependency visible. Build and deliver customer enablement. Design and run the training curriculum for each customer • Global Admin, Team Manager, Booking Scheduler, and VMS Operator sessions; end-user rollout training; new-hire onboarding modules (short-form video, agent-login walkthroughs, starring/check-in flows); site manager enablement kits (comms templates, dashboards, anchor-day guidance); Workplace Champions and ambassador programs; and lunch-and-learn formats for large sites. You create the assets - one-pagers, videos, admin guides - and you deliver them live when it matters. Every customer leaves onboarding with a team that can run Kadence without you. Coach customers on workplace operations best practices. You bring the pattern-matching from hundreds of deployments to every conversation. Advise customers on adoption strategy, agent enablement, anchor days, neighborhood design, priority booking, hoteling models, data-privacy settings that keep leadership trust intact, and how to sequence a rollout from pilot through global launch. Coach champions and admins on middle-manager engagement, sustaining early wins, and building the internal narrative that drives adoption. When a customer's CFO or CHRO needs to see value, you're in the room shaping that story. Stay in the account through moments that matter in the full lifecycle, not just at kickoff. Own post-launch optimization, edge cases, new-feature enablement (Kadence Agent updates, AI, Slack, Move Manager), and net-new site rollouts as customers expand. Navigate enterprise security, compliance, and change management. Own the technical narrative through Architecture Review Boards, security reviews, legal and procurement reviews, and compliance conversations (CMMC, HIPAA-adjacent workflows, GDPR, data-residency). Advise customers on how to structure admin permissions and privacy settings so leadership trusts the system. Close the loop with Product and Engineering. Because you're closest to the customer's technical reality, you are the highest-signal input for what needs to be built next. Compile structured feedback, file high-priority bug reports, and work directly with product managers and engineering on custom features and platform improvements. You are a reason the roadmap reflects what enterprise customers actually need. Raise the bar for how we deploy Kadence. Document repeatable technical playbooks, launch templates, and enablement curricula - integration guides, network requirements, phased-rollout templates, admin training decks, comms templates. Every deployment should make the next one faster and cleaner. Partner with CX leadership on continuous improvement of our onboarding and implementation methodology as we scale into larger and more complex accounts. What success looks like Enterprise deployments launched on time and on scope, with SSO/SCIM/calendar/agent live and working from day one. Launch plans that hit their target dates because dependencies were sequenced correctly and stakeholders were prepared. Admins, managers, and end users who can run Kadence confidently after your enablement - measurable in early-adoption metrics. Zero net-new churn attributable to technical implementation or launch gaps. Time-to-first-value shortened across your portfolio, quarter over quarter. Customer technical stakeholders • IT, security, workplace ops - trust Kadence enough to become internal champions. Renewals and expansions land because the technical foundation is solid, opening the door to new sites, new modules, and increased user seats. Product and Engineering ship improvements sourced from your customer feedback. Who you are 5+ years in a technical customer-facing role - solutions engineering, sales engineering, technical account management, implementation architecture, or enterprise IT delivery - ideally in SaaS serving mid-market and enterprise customers. You have real IT depth. You can configure SSO in Entra ID or Okta without a tutorial, explain the difference between OIDC and SAML to a customer's security team, and troubleshoot a SCIM provisioning failure. You have been in the room for calendar integration debates, proxy/Zscaler exceptions, MDM/Intune rollouts, and network/IP architecture conversations. You've owned launches, not just configurations. You've run go-live plans with dependency chains, comms sequences, pilot cohorts, and cutover risk and delivered them on the date you committed. You are a natural coach and trainer. You can design a curriculum, build assets, and deliver live to a mixed audience of IT admins, workplace leaders, and end users and leave each audience confident. You are excellent with enterprise IT and security stakeholders. You can hold your own with a CISO, a network architect, and a workplace director in the same call and you make each of them feel heard. You know workplace, real estate, or IWMS-adjacent domains - or you are deeply curious about them. Experience with tools like Envoy, Robin, OfficeSpace, iOFFICE/Eptura, Condeco, Archibus, or FM Systems is a plus. Experience with visitor management, occupancy sensors, or badge/access systems is a plus. You are structurally organized. You can hold 8–15 concurrent enterprise deployments in your head, know exactly what is blocked on what, and never let a customer wait on you. You communicate cleanly under pressure. You translate "the SSO consent flow requires an Entra global admin to approve the enterprise app manifest" into something a non-technical champion can understand and act on. You have a builder's instinct. When you see the same problem three times, you turn it into a template, a playbook, or a product feature request, not another ticket. You partner well. You will work daily with CSMs, sales, product, engineering, and directly with our CTO. You give and take feedback like a professional and treat customers' problems as your own. Nice to have Direct experience with adjacent workplace tools (Envoy, Robin, OfficeSpace, iOFFICE/Eptura, Condeco, Archibus, FM Systems, SwipedOn). Familiarity with Archilogic, AutoCAD, or CAD/DWG-sourced floor plans. Hardware deployment experience — Neat, Poly, Logitech, iPad kiosks, occupancy sensors. Scripting or query skills (SQL, basic Python, PowerShell) for data validation and bulk operations. Prior experience deploying to CMMC, FedRAMP-adjacent, or heavily regulated customers. Prior experience building customer training programs, certification tracks, or workplace-champion / ambassador networks. The team you'll join You will join our Customer Experience organization - a tight, hands-on team that owns the customer journey from signature through renewal and expansion. You will work alongside our Customer Success Managers and Support team, and you will have a direct line to our engineering and product leadership. This role reports to the VP of Customer Success. Location & work model Hybrid - based in the London area, with regular time collaborating in person and flexibility to work from home. Occasional travel to customer sites across the UK, EMEA, and occasionally the US for major enterprise launches and on-site workshops (roughly 10–20%, depending on portfolio). What we offer Competitive salary calibrated to a technical customer-facing role. Meaningful equity stock options. Private healthcare and company pension. 5 weeks' holiday per annum (plus public holidays). Cycle2Work scheme. Regular company socials, including an annual off-site where the whole global team gets together in person. A front-row seat to Kadence's expansion from category challenger to category-defining Workplace Operations Platform. Real influence on the product, the playbook, and the shape of the CX organisation as we scale.