SWRK 5659 - G2 Scheduling Assistant (609531)

ACTUAL CLOSING DATE: Applications must be received by 23 September 2026 at 11:55pm. Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process.   If you require to submit additional information to support your application, please upload this under supporting documents. INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE. Location: South Vennel, Lanark Hours: 26.25hrs per week, permanent Salary / Hourly Rate: £16.07 - £16.30 per hour, £21,994 - £22,309   PREVIOUS CANDIDATES NEED NOT APPLY Are you the type of person who wants more from their job? Are you looking for a career that makes a real difference to people’s lives? Are you committed to doing the best you can?   Shift Pattern:  In accordance with a rotational roster, you will work over a four-week shift pattern which consists of two weeks day shift and 2 weeks back shifts. Day shift is 6.30 am until 3.30 pm (during week days - 7am until 4 pm office based) Backshift is 3 pm until 11 pm. When not in the office you will work from home.   Shift Pattern consists of –  • Week 1 – Monday, Tuesday, Friday , Saturday, and Sunday ( Dayshift ) • Week 2 – Wednesday , Thursday ( Dayshift ) • Week 3 – Monday, Tuesday, Friday, Saturday, and Sunday ( Backshift ) • Week 4 – Wednesday , Thursday ( Backshift )      We are looking for highly motivated individuals to work as part of a team who will provide a support service to Home Carers working to support vulnerable people living in the community Council wide. This includes scheduling and allocation of work. There is a requirement use IT, and you should have an interest and understanding of IT programmes.   A number of opportunities exist for people wishing to work in a challenging and rewarding environment.   There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the Organisation.   Additional increments for working unsocial hours will also apply.   South Lanarkshire Council will provide and fund all required training including induction and ongoing learning and development.   If you are a caring, patient, compassionate and adaptable individual who understands and respects the rights of other people, we would like to hear from you. Interviews for these posts will be held face to face.   It is important to us that you feel valued and that this will reflect on the care you provide to people. As an employee of South Lanarkshire Council you will benefit from excellent terms and conditions of employment.   View the Scheduling Assistant [https://www.southlanarkshire.gov.uk/downloads/file/17057/swrk_-_scheduling_assistant] job profile. Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents 1.    Relevant Skills and Experience Please provide examples from your work or other activities that demonstrate your ability and suitability for the role of Scheduling Assistant. You may wish to include examples of: • Administrative or scheduling experience • Working in a fast paced or customer facing environment • Accuracy, organisation, and attention to detail   2.    Managing Telephone Calls and Supporting People in Difficulty This role involves responding to telephone calls from individuals who may be experiencing difficulty or distress. Please describe: • How you would respond to and manage a telephone call where someone is experiencing difficulties • How you would communicate with the caller in a calm, professional, and supportive manner What you consider most important when managing changing priorities or responding to the needs of others   3.    IT Skills and Computer Literacy Please provide details of the IT systems, software, or applications you use or are familiar with. In your response, please describe: • Your level of computer literacy • The systems or applications you use in your work or daily life (for example, scheduling systems, databases, Microsoft Office) • How and why, you use these systems   4.    Managing Difficult Situations and Communication Skills Please provide an example of a difficult situation you have experienced in a work or service based setting. In your response, please explain: • What made the situation challenging and what your role was • The skills you used to manage the situation effectively • How you communicated with others involved • How, if applicable, you influenced or contributed to a positive outcome   5.    Managing Competing Priorities Scheduling Assistants are required to balance the needs of multiple people with differing requirements. Please provide an example of a time when you had to prioritise competing demands.  In your response, please describe: • The different needs or requests involved • How you assessed and prioritised these needs • How you supported those involved and managed expectations Please Apply online • All correspondence will be via your email address Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position. Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant. Legislative Information This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 20 20. Overseas Criminal Records Check An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of 12 months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided. Equal Opportunities and Inclusion statement The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including: • Enrolment in award winning local government pension scheme • To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme. • Up to 33 days annual leave • Public holiday entitlement (up to 10 days) • Occupational sick pay • Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave. • Employee Discounts – including discounts at the cinema. • Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support) South Lanarkshire Council is the unitary authority serving the South Lanarkshire council area in Scotland. The council has its headquarters in Hamilton, has 16,000 employees, and a budget of almost £1bn. The large and varied geographical territory takes in rural and upland areas, market towns such as Lanark, Strathaven and Carluke, the urban burghs of Rutherglen, Cambuslang, and East Kilbride which was Scotland's first new town. Our vision is for South Lanarkshire as set out in our Economic Strategy is to have one of the strongest and most dynamic economies in Scotland, where businesses, communities, and residents achieve their full potential and prosper. We will achieve this through three key interrelated themes: • People - skills, learning and employability • Place - physical infrastructure and place • Business - business development and growth