IGA L2 SupportDetailed Scope of WorkRespond and process incidents and service requests in AskIT that are related to myAccess 2.0 and myAccess+Checking, responding, and addressing incidentsChecking, responding, and addressing service requests related to onboarding, conversion, rehire of staff and profile update Validate the user profile details up to each target systemsChecking of AD account and primary groupChecking of Office 365 account, licenses, groups and rolesChecking of Lotus Notes provisioningChecking and rerouting of approvals in myAccess 2.0 and myAccess+ Analyze user access and answer inquiries sent via MS Teams and emails regarding myAccess 2.0 and myAccess+Responding to how-to inquiriesAiding users on using myAccess 2.0 and myAccess+Execute manual provisioning/de-provisioning of access in myAccess 2.0 and myAccess+Analyze and route the approval of Freetext requests in myAccess 2.0 and myAccess+Periodically monitor the Duplicate Identity Management in myAccess+Coordinate with system owners and IT teams to remediate inappropriate access and ensure accurate execution of changesManage and monitor periodic and ad hoc access review campaigns, ensuring timely completion, and proper tracking, including follow-ups and escalation of overdue tasksTrack compliance status, report findings, and support closure of audit observations related to access controlCoordinate with system owners and IT teams to remediate inappropriate access and ensure accurate execution of changesProvide weekly updates and feedback to ADB SMEApply documented workarounds to address issues in myAccess 2.0 and myAccess+ and escalate to ADB L3 Support when necessaryRecommend and support process improvements and automation to enhance efficiency and control effectivenessCoordinate with ADB Service Desk and ADB L3 SupportMaintain Standard Operating Procedure documents