Work Pattern Week 1 Sunday: 07:00-16:00 Tuesday: 06:00-13:00 Wednesday: 10:00-18:00 Thursday: 09:00-18:00 Friday: 06:00-15:00 Week 2 Monday: 07:00-16:00 Tuesday: 09:00-18:00 Wednesday: 06:00-13:00 Thursday: 06:00-14:00 Saturday: 06:00-15:00 Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Join M&S as a Shift Lead where you’ll play a vital role in delivering great service while supporting the smooth running of the store during key trading and operational hours. This isn’t just a retail job, it’s a role for people who love pace, take pride in getting things done, and are ready to step up and support the team when it matters most. You’ll combine hands-on delivery with leadership responsibility, helping to keep the store moving and ready to trade. We’re looking for confident, proactive individuals who lead by example, support their colleagues and bring energy to every shift. You’ll be a trusted go-to on the shop floor, helping to coordinate activity and keep standards high. • At M&S, our customers don’t wait. You’ll be operating in a high-demand environment, stepping in to lead the floor when needed and ensuring customers receive fast, efficient service. • You’ll lead by doing. Whether it’s serving customers, filling stock or supporting at the tills, you’ll stay hands-on while helping guide the team through busy periods. • You’ll support the flow of the day. From coordinating tasks to helping allocate resource, you’ll make sure the right things happen at the right time to keep the store ready to trade. • Efficiency and effectiveness are non-negotiable. You’ll help maintain high standards across the shop floor, ensuring it’s clean, safe, well-stocked and easy to shop. • You’ll be a role model for the team. Supporting colleagues, sharing best practice and helping create a positive, inclusive environment where everyone can perform at their best. • Being digitally confident is essential. You’ll use store systems and tools to support operations and help the team deliver great results. • Flexibility is vital. Retail moves fast and you’ll move faster. From opening and closing tasks to supporting across different areas, you’ll adapt to what the business needs. This is a role for people who are ready to step up, take ownership and support their team to deliver at their best. This is where great service meets real responsibility. Ready to take the next step? Take Your Marks and apply today. M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Shift Lead - Fashion, Home & Beauty - Castlepoint