Customer and Trading Manager - Convenience

What you’ll be doing: • Working closely with a small team of managers to make sure the store runs like clockwork every day.  • Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.  • Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.  • People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.  • Where we have close knit networks of convenience stores it may mean that you need to help another store now and then. What makes a great customer & trading manager: • Previous line management responsibilities in a fast-paced, operational environment. • Provides brilliant customer service, and coaches a team to do the same. • Delivers KPI's or other performance indicators. • Can manage disciplinaries, performance issues or other similar employee relations issues. • Leads operations and comfortable doing this alone in the absence of more senior management. Essential Criteria: • A track record of delivering brilliant customer service and coaching colleagues to do the same. • Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly. • Operational leadership skills  — you’ve taken responsibility for store operations in the absence of more senior managers. • Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact. • Has managed employee relations issues, including performance and absence management.