Amex Manifest
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in
incredible ways. When you join Team Amex, you become part of a global and
diverse community of colleagues with an unwavering commitment to backing our
customers, communities, and each other. Here, you’ll learn and grow as we help
you create a career journey that’s unique and meaningful to you, with benefits,
programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership,
and impact—every colleague has the opportunity to share in the company’s
success. Together, we’ll win as a team, striving to uphold our company values
and powerful backing promise to provide the world’s best customer experience
every day. And we’ll do it with the utmost integrity, in an environment where
everyone is seen, heard, and feels like they belong.
Join Team Amex and let’s lead the way together.
Business Unit / Role Specific Info
At American Express, we empower future technologists to learn, innovate, and
make an impact from day one. As an Associate Digital Product Management Intern
in Enterprise Technology Services, you’ll join a 10-week Summer Internship
Program and contribute to product, platform, and delivery initiatives that help
shape seamless customer and colleague experiences.
Product Management interns sit at the intersection of business, technology,
data, design, delivery, and customer experience. In this role, you’ll help teams
understand customer needs, document requirements, prioritize work, track
delivery outcomes, manage risks and dependencies, and support Agile planning
activities that help technology teams deliver value responsibly and at
enterprise scale.
You’ll collaborate with Product Managers, Engineers, Designers, Data Analysts,
Architects, Delivery Leads, and business partners to learn how products and
technology initiatives are envisioned, built, launched, measured, governed, and
continuously improved.
About the Team
Enterprise Technology Services teams build and support technology that enables
trusted, secure, and customer-first experiences across American Express. Product
and delivery teams help define strategy, prioritize investments, coordinate
execution, and improve delivery practices across digital products, platforms,
internal tools, developer experiences, AI enabled capabilities, and enterprise
technology solutions.
As a Product Management Intern, you’ll contribute at an early-career level while
learning how modern product teams balance customer needs, business outcomes,
technical feasibility, delivery execution, operational resilience, and
responsible innovation.
RESPONSIBILITIES
What type of work can you expect? How will you make an impact in this role?
• Support Product Managers and delivery teams in defining, refining, and
prioritizing product requirements, features, user stories, acceptance
criteria, and support documentation.
• Assist with customer discovery, stakeholder interviews, user research
activities, usability testing, and analysis of feedback to help inform
product decisions.
• Collaborate with engineering, design, analytics, risk, security, operations,
and business teams to support product delivery and technology initiatives.
• Support Agile Release Train, backlog refinement, sprint planning, demos,
retrospectives, and other Agile ceremonies with guidance from peers and
leaders.
• Monitor risks, dependencies, capacity considerations, and impediments to
delivery; escalate issues that may require decisions or support from senior
product, delivery, or engineering leaders.
• Facilitate or document technical discussions related to architectural
approach, system design, roadmap tradeoffs, delivery readiness, and
implementation planning.
• Create, consolidate, and analyze portfolio, release train, product, and
team-level metrics to provide insights into delivery progress, execution
quality, risks, and key decisions needed.
• Support product and engineering teams in building implementation roadmaps,
managing cross-functional dependencies, and preparing leadership updates on
delivery status.
• Identify opportunities to improve delivery processes, redesign process flows,
strengthen documentation practices, and support continuous learning across
teams.
QUALIFICATIONS
Minimum Qualifications
• Demonstrated interest in technology, product management, digital products,
customer experience, Agile delivery, or technology program delivery.
• Strong analytical and problem-solving skills with the ability to evaluate
information, identify patterns, and distill complex topics into clear
recommendations.
• Strong written and verbal communication skills with the ability to explain
ideas clearly and concisely.
• Ability to collaborate effectively in a team environment and build
relationships with cross-functional partners.
• Familiarity with customer journeys, user-centered design, feature
prioritization, product strategy, roadmap planning, requirements definition,
user stories, and launch readiness.
• Understanding of AI concepts, including prompt design, model capabilities and
limitations, responsible AI practices, human-in-the-loop review, and AI
output evaluation.
• Experience using tools such as JIRA, Confluence, Miro, Figma, Excel,
PowerPoint, Tableau, Power BI, or similar platforms.
Preferred Qualifications
• Experience in product management, technology delivery, digital products,
customer experience, payments, or emerging technology.
• Support Software Development Life Cycle (SDLC), change management, and
release management activities to help teams deliver responsibly, securely,
and consistently.
• Knowledge of Agile, SAFe, Lean, Scrum, Kanban, PI planning, retrospectives,
dependency management, risk tracking, and delivery metrics.
• Awareness of technical product and platform concepts such as APIs, internal
tools, system design discussions, SDLC practices, change management, release
management, and implementation roadmaps.
• Ability to use customer insights, product metrics, dashboards, KPI tracking,
experimentation, and operational data to support evidence-based product
decisions.
• Interest in customer experience and design practices such as user research,
design thinking, usability testing, accessibility, journey mapping, inclusive
design, and service excellence.
• Experience using AI enabled product and delivery practices, including
generative AI, AI agent-enabled collaboration tools, intelligent automation,
AI-generated documentation validation, responsible AI usage, and human in the
loop review.
• Interest in customer experience and design practices such as user research,
design thinking, usability testing, accessibility, journey mapping, inclusive
design, and service excellence.
• Strong communication, collaboration, organization, analytical thinking,
learning agility, and attention to detail.
• Demonstrated resilience, proactive problem solving, curiosity, ownership,
optimism in changing circumstances, and comfort challenging the status quo
respectfully.
At American Express, our culture is built on a 175-year history of
innovation, shared values
[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
Behaviors, and an unwavering commitment to back our customers, communities, and
colleagues. From delivering differentiated products to providing world-class
customer service, we operate with a strong risk mindset, ensuring we continue to
uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive
support for your holistic well-being and many opportunities to learn new skills,
develop as a leader, and grow your career. Here, your voice and ideas matter,
your work makes an impact, and together, you will help us define the future of
American Express.
We back you with benefits that support your holistic well-being so you can be
and deliver your best. This means caring for you and your loved ones' physical,
financial, and mental health, as well as providing the flexibility you need to
thrive personally and professionally:
• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with
Amex Flex
• Free access to global on-site wellness centers staffed with nurses and
doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful
completion of a background verification check, subject to applicable laws and
regulations.