Join our Transformation and Knowledge team and help shape the future of Nationwide. We're a vibrant, fast-paced, team responsible for delivering impactful business change that supports Nationwide's strategic ambitions and enhances outcomes for both our customers and colleagues. Working closely with stakeholders from across the Society, we lead a diverse range of initiatives, from improving customer services and strengthening operational processes to driving efficiency and managing risk. As a Change Manager, you'll play a pivotal role in leading medium to large-scale change initiatives, managing key workstreams within strategic programmes, and ensuring successful business readiness and adoption across Retail, Group Customer Operations and the wider organisation. This is an exciting opportunity to influence meaningful change, collaborate with a wide network of colleagues, and contribute to the delivery of transformation at pace while maintaining a focus on quality, control, and benefit realisation. You'll also support and develop Change Consultants within the team and play an active role in supporting leadership across the Transformation and Knowledge function. As part of the Business Services team, you'll work alongside colleagues from Transformation and Knowledge, Workforce Capacity and Planning, Training, and Customer Journey Management, helping to deliver change that makes a real difference across the Society. We are happy to consider flexible working approaches to help you perform at your best. This is a 12 month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow, Swindon or Northampton site approximately (once per month). If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. RESPONSIBILITIES What you’ll be doing You will work alongside Senior Change Managers to lead end-to-end change and retail readiness projects across a diverse portfolio of initiatives impacting all Retail and Group Customer Operations teams, including the Branch Network, Telephony, Digital, Complaints, Fraud, AML, and more, across both Nationwide and Virgin Money. Applying your strategic insight, business change expertise, and strong stakeholder management skills, you will drive the successful delivery of change initiatives and ensure intended business outcomes are achieved. You will be responsible for defining and planning the delivery approach for your projects, ensuring alignment with strategic objectives, stakeholder expectations, and agreed timelines. Building and maintaining strong relationships across the Society will be a key aspect of the role, enabling you to influence stakeholders and secure the support required to successfully deliver change. You will also matrix-manage Change Consultants, providing direction, coaching, and ongoing support to help them develop their capabilities and achieve successful outcomes. Working within established governance frameworks, you will proactively identify, assess, and mitigate risks and issues that could impact customer outcomes, colleague engagement, or delivery objectives, escalating concerns where appropriate. You will utilise tools such as Jira, Confluence, SharePoint, and Microsoft Office applications to manage project activity, monitor progress, and provide clear reporting to stakeholders. A key focus of the role will be identifying, validating, and measuring the outcomes and benefits delivered through change. As an ambassador for Change Delivery and Performance, you will champion the needs of both internal and external customers throughout the change lifecycle, ensuring solutions are practical, sustainable, and deliver measurable value. In addition, you will support the development and implementation of processes that comply with FCA and other regulatory or legislative requirements, ensuring they are clear, operationally effective, aligned to the Society's strategy, and delivered within its risk appetite. About you The minimum requirements for the role are: • Proven experience delivering projects within a retail and/or business change environment • Working knowledge of end-to-end change management, project methodologies, and governance • Confident stakeholder management skills, with the ability to influence and collaborate at all levels • Experience working in a fast-paced environment and managing multiple priorities • Experience of matrix managing or leading colleagues to deliver successful outcomes • Working knowledge of Microsoft applications such as Excel, PowerPoint and CoPilot Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel • We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind • Say it straight • We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand • Push for better • We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development • Get it done • We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. QUALIFICATIONS The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: * 25 days holiday, pro rata • Private medical insurance • A highly competitive pension to help you build a strong foundation for retirement • Access to an annual performance-related bonus • Training and development to help you progress your career • A great selection of additional benefits through our salary sacrifice scheme • Life assurance to provide peace of mind for you and your loved ones in the event of your death • Wellhub – access to a range of free and paid options for health and wellness • Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy [https://nationwide-jobs.co.uk/privacy]. If you want to find out more about using AI in our recruitment process, please read more here [https://nationwide-jobs.co.uk/help-and-support]. Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support [Recruitment.Support@nationwide-jobs.co.uk]. Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. [https://www.nationwide.co.uk/news-and-stories/job-scams/] The hiring manager for this role is Craig Ryce, and the main recruitment contact is Jemma Ives.