The Websites Team is responsible for all aspects of the Nationwide website estate – including, nationwide.co.uk [https://www.nationwide.co.uk/]; nationwide-intermediary.co.uk [https://www.nationwide-intermediary.co.uk/]; themortgageworks.co.uk [https://www.themortgageworks.co.uk/] and product pages in the Internet bank and the Banking App. Our purpose is to ensure customers receive a simply brilliant experience every time they interact with us online. We’re looking for a highly organised and proactive Demand & Resource Planning Consultant to join our Website Operations Team. This is a key role at the heart of our delivery function, responsible for bringing visibility, structure and control to the flow of work across multiple teams. You’ll work closely with Product Owners and stakeholders to ensure the right work is prioritised, the right resources are available, and delivery plans remain realistic and achievable. Through your insight, collaboration and ability to connect teams, you'll help create the conditions for successful delivery, enabling the Websites function to respond effectively to changing priorities while continuing to deliver great outcomes for our customers. This is a 6-month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London, Bournemouth or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here [https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnationwide-jobs.co.uk%2Flife-at-nationwide%2Frewarding-you&data=05%7C02%7CSamantha.Graham%40nationwide-jobs.co.uk%7Cc3d3225d77e54ab5a92008dedc2cceff%7C18ed93f5e4704996b0ef9554af985d50%7C0%7C0%7C639190282163461695%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=PC5Y9xpYWimDrh3FYkvbMMF87I34nF17ytwWljcifjI%3D&reserved=0]. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. RESPONSIBILITIES What you’ll be doing You'll take ownership of the team's demand, capacity and resource planning activities, ensuring there is a clear and accurate view of current and future work across the website estate. Maintaining a robust pipeline of activity, you'll work closely with Product Owners, delivery teams and stakeholders to understand upcoming demand, forecast future workload and ensure priorities remain aligned to business objectives. Working across multiple teams and workstreams, you'll coordinate resource allocation to support the successful delivery of key initiatives. You'll facilitate planning and prioritisation discussions, helping teams understand effort, dependencies and timescales, while identifying potential resource gaps, capacity constraints and delivery risks early enough to take action and keep plans on track. You'll play an important role in providing insight and visibility through meaningful reporting and dashboards, using tools such as Jira, Excel and Power BI to support decision making at all levels. Alongside this, you'll help drive consistency across planning, governance and operational processes, ensuring effective ways of working are embedded across the wider function. You'll also support the day-to-day operation of the Websites function, including Demand Change Forum administration, governance activities and business reporting. As a champion for continuous improvement, you'll look for opportunities to simplify processes, improve efficiency and strengthen the team's ability to deliver value for our customers and colleagues. About you As a minimum you’ll have: • Proven experience of demand, capacity or resource planning within a digital, website or technology delivery environment • Experience managing and prioritising a pipeline of work, balancing competing demands across multiple stakeholders, teams or workstreams • Experience producing demand, capacity, resource or delivery plans, with evidence of identifying risks, constraints and dependencies to support successful delivery • Strong analytical skills, including experience using data and reporting to inform planning decisions and provide management insight • Experience using planning and reporting tools such as Jira, Excel and Power BI to manage workload visibility, reporting and forecasting • Experience working with Product, Delivery, Technology or Business stakeholders to support planning, prioritisation and resource allocation activities • Experience developing, improving or embedding planning, governance or operational processes that have increased efficiency, consistency or delivery effectiveness • Strong written and verbal communication skills, with experience presenting complex information, plans or recommendations to a range of stakeholder groups Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel • We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind • Say it straight • We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand • Push for better • We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development • Get it done • We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. QUALIFICATIONS The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: * 25 days holiday, pro rata • Private medical insurance • A highly competitive pension to help you build a strong foundation for retirement • Access to an annual performance-related bonus • Training and development to help you progress your career • A great selection of additional benefits through our salary sacrifice scheme • Life assurance to provide peace of mind for you and your loved ones in the event of your death • Wellhub – access to a range of free and paid options for health and wellness • Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy [https://nationwide-jobs.co.uk/privacy]. If you want to find out more about using AI in our recruitment process, please read more here [https://nationwide-jobs.co.uk/help-and-support]. Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support [Recruitment.Support@nationwide-jobs.co.uk]. Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. [https://www.nationwide.co.uk/news-and-stories/job-scams/] Please note that should you be successful in securing this role, the job title on our internal systems will be Marketing and Corporate Affairs Consultant.