Customer Services Assistant

Originally selling workwear to local mariners and practical overalls to artists, our story began in a small shop in Penzance in 1981. Over the years we’ve grown into a leading UK lifestyle brand with over 80 shops across the UK and Ireland, 400+ wholesale partners and a thriving online business, but never losing touch of our roots. Our passion for well-crafted clothing, exemplary customer service and connection to our local communities drives everything we do. As we continue to grow in the UK and internationally, we are focussed on delivering excellence across every touchpoint, whether that is at our warehouse, in store or through our customer service channels, building a team that shares our values. Each employee plays a part in the success of Seasalt, and this was evidenced by our Drapers Award win of “Best Place to Work”. Our customers are truly right at the heart of everything we do. Our Customer Service department are responsible for ensuring we deliver an exceptional service that is above and beyond our customers’ expectations and reflective of our core values. We have the opportunity for 4 full-time seasonal Customer Service Advisors to join our team on a 3 month temporary contract. A true Seasalt ambassador, you’ll be responsible for providing outstanding first line support to our customers across multiple contact channels, solving their queries and maximising sales opportunities. You’ll support with administrative duties and demonstrate an excellent understanding of our technology platforms and processes, providing support to colleagues where needed. Please note this role is based remotely within the UK, with occasional travel to our Cornwall head offices. Our Customer Service department is open Monday to Saturday. Our team work 5 days per week from 8:30am-5:00pm each week. This will include at least 1 weekend day in every 2 weekends. Training for this role will begin on 5th October and will run for 4 weeks Monday-Friday. This will provide you with the tools that you need to flourish in the role and will be supported by our Service Improvement Manager. The successful candidate must be fully flexible to work throughout a 4 week period from this date. You’ll help us by: Answering all types of customer enquiries across all contact channels with First Contact. Maintaining your knowledge of our products and promotions. Being mindful of our service level agreements and consistently strive to help us achieve them. Highlighting potential issues and gaps immediately, professionally and with enough detail. Multitasking efficiently and effectively on a day-to-day basis. Carrying out all administration functions relative to customer services, within the service levels set and with a high level of accuracy. Accurately recording, storing, inputting and updating information into the relevant ICT systems, ensuring all records and systems are up to date. Maintaining knowledge of current and amended processes and procedures across the team by reading communications via email, writing and forums i.e. Fuse and Freshdesk forums/Article Solutions. Supporting the development of Customer Service to ensure the service continues to meet customer and business needs. Demonstrating a willingness to undertake a variety of other activities in line with broad remit of the role. The skills you’ll be sharing with the team: Experience in a customer facing environment A passion for customer service and delivering an excellent level of service across multiple channels: phone, email, chat and social media Able to maintain knowledge of our product and maximise sales opportunities. Strong attention to detail. Excellent verbal and written communication skills. Resilient to change Flexible attitude to working patterns and the type of tasks completed. Enjoys a varied multiskilled role with a can-do attitude. Proactive, self-motivated, productive. Why we hope you’ll love working with us: The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. As well as doing everything we can to support your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing: Salary: £27,400 (Band 1) 34 days paid annual leave (including bank holidays), increasing with length of service Attractive 50% employee discount Flexible benefits allowance to personalise your benefits package Private Medical Scheme including 24/7 virtual GP Free access to our Employee Assistance Programme through Retail Trust with 24/7 support Pension plan with generous 7% employer contributions Life assurance programme Enhanced family leave policies Flexible working opportunities with our hybrid working approach Learning and Development opportunities Do Good Things with our two days per year paid volunteering opportunities Employee networks to develop and provide support to our people, including the Inclusion & Belonging Network 100s of savings on top retailers and gym memberships through our discount hub At Seasalt we have a brilliant team of people – they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles. We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at careers@seasaltcornwall.co.uk Closing date for applications is 10th August 2026, however our roles can close earlier so we would recommend applying as soon as you are able. IND-858