Organisation: London Borough of Waltham Forest Salary: £59,111 - £62,766 Contract Type: Full Time/Permanent Working hours per week: 36 hours (Hybrid Working, 4 days Remote, 1 day Onsite) Application Deadline: 21/10/26 Proposed Interview Date(s): 26-30th October 2026 & 2-6th November Reference: 2351 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: We are looking for someone to make a real difference to the lives of local people while leading a service that sits at the heart of Adult Social Care We are looking for an experienced and collaborative leader to join our team as Brokerage & Supplier Quality Manager. In this role, you will lead a dedicated brokerage service that helps residents access the right care and support at the right time, ensuring services are high quality, person-centred and deliver the best possible outcomes. You will work closely with social workers, health colleagues, care providers and commissioners to shape care solutions that promote independence, choice and dignity for people across our community. This is an opportunity to influence how care services are commissioned and delivered, using your expertise in relationship building, market management and negotiation to improve quality, drive value for money and support sustainable care provision. You will lead and develop a skilled team, champion continuous improvement, and play a key role in supporting hospital discharge pathways, safeguarding vulnerable residents and strengthening partnerships across health and social care. We're keen to hear from people who bring leadership experience, a commitment to inclusive and person-centred practice, and the ability to work collaboratively with a wide range of partners. Whether your experience comes from local government, the NHS, social care, commissioning or a related sector, we welcome applicants with transferable skills who share our ambition to deliver outstanding services for residents. Why join us? You'll have the opportunity to shape an important service, lead meaningful change, develop talented staff and make a lasting impact on the quality of care available to residents. We are committed to creating an inclusive workplace where everyone can thrive and where diverse perspectives are valued and encouraged. >> Click here to download the Role Profile << [https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile-Brokerage%20Supplier%20Quality%20Manager-2351.pdf] Key Responsibilities: We're looking for a candidate who brings a strong combination of leadership, commercial awareness and social care expertise. Key requirements include: Knowledge: • Strong understanding of adult social care, health and care markets, and brokerage services. • Knowledge of commissioning, procurement and supplier management processes. • Understanding of safeguarding, quality assurance, relevant legislation and regulatory standards. • Knowledge of market analysis, contract management and delivering value for money. Skills: • Excellent leadership and people management skills, with the ability to motivate and develop teams. • Strong negotiation and influencing skills, with experience securing effective outcomes with providers. • Excellent relationship-building and partnership-working abilities. • Strong analytical, financial and reporting skills, with confidence using data to support decision-making. • Effective planning, organisational and problem-solving skills. Experience: • Significant experience in brokerage, commissioning, procurement or supplier management within health or social care. • Experience of leading high-performing teams and managing performance. • Proven track record of delivering service improvements and achieving cost efficiencies. • Experience of working collaboratively with social workers, health partners and care providers to support effective hospital discharge and person-centred care planning. • Experience of managing budgets, analysing financial information and delivering value for money. Qualifications and Requirements: • Degree-level qualification or equivalent experience. • Experience using Mosaic, Oracle, CM2000 Finance Manager, funding calculators such as CareCubed desirable • Commissioning and Purchasing qualification, or willingness to obtain accreditation. • Significant experience in brokerage, commissioning, procurement or supplier management within health or social care. • Strong knowledge of care markets, quality assurance, safeguarding and relevant legislation. • Proven experience of leading teams, managing performance and delivering service improvements. • Excellent negotiation, relationship-building and stakeholder management skills. • Strong analytical, financial and problem-solving abilities, with experience of managing budgets and delivering value for money. • Commitment to equality, diversity and inclusion, and improving outcomes for residents. Ideal Candidate: You will be an experienced leader with expertise in commissioning, brokerage or supplier management, capable of building strong partnerships, leading high-performing teams, and driving quality, innovation and value for money across adult social care services. You will bring strong commercial awareness, expertise in provider and market management, and the ability to build effective partnerships that deliver high-quality, person-centred support for residents. Terms and conditions: The below terms and conditions apply to this role: • Satisfactory employment references and CIFAS identity checks; • Satisfactory declaration of interest; • This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults; • Satisfactory Enhanced DBS check; Continued professional body registration; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We are a Home Office–licensed sponsor; however, for this specific role we are not able to provide Skilled Worker visa sponsorship. To be considered, you must already hold a form of UK work authorisation that does not require sponsorship. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Contact Information: If you have any questions about this vacancy or the application process, please contact Lucia Hedderley, Head of Brokerage, DP & Financial Compliance @ lucia.hedderley@walthamforest.gov.uk [lucia.hedderley@walthamforest.gov.uk] If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk [recruitment@walthamforest.gov.uk]. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: • Promoting equality of opportunity • Opposing all forms of discrimination, intolerance and disadvantage • Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. • Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us. Fraud Awareness Notice The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms (e.g. Jobsgopublic). We will never ask for payment or request sensitive personal or financial information as part of our recruitment process. If you are contacted by a third party claiming to represent the Council, please verify the vacancy via our official careers website before sharing any information. If you have concerns about a job advert or communication, please report it to: fraud@walthamforest.gov.uk [fraud@walthamforest.gov.uk] Click here for further information on the Human Resources recruitment privacy notice.